FAQ

Who is your courier?

We use Aus Post for all our transactions. 

Can I cancel my order?

STRICTLY NO CANCELLATION OF ORDER. We cannot cancel the order after it has been shipped.

How long does it take for the order to arrive?

Anya and Co. products are well prepared and checked. With this, processing time is typically 1 business day and 5-7 days for the shipping. Keep in mind, that the time your order takes to be delivered varies depending on the type of products you order, your delivery address and the payment method you choose (cash-on-delivery takes a bit longer than the usual), processing time may also vary depending on sales and promotions. If you received a shipping confirmation text or email, your order has shipped. Hoorah! You'll receive it after 4-7 working days. 

 

How do I check the status of my order?

We provide a tracking number to all transactions. 

 

How long is the delivery?

Normally it takes 5 to 7 days but with the current pandemic situation it might take up to 1.5 weeks. If your order hasn’t arrived in the estimated delivery time, please contact our support team at info.anyaandco@gmail.com

How secure is my personal information?

Anya and  Co. adheres to the highest industry standards to protect your personal information.

 

Happy shopping!